Client Services


What is the Customer Portal?



As our client it is designed to get you to the place where you need to be quickly so that you can;

Registering as a customer for 'Laboratory Services' is free and without obligation, by registering one or more users in your organisation you can benefit from;

  • Immediate sample registration from any of your sites with date and time stamp.
  • There is NO limit on the number of samples that can be registered in one session.
  • If you have a lot of samples you can upload a compatible(cvs) spreadsheet and automate the process.
  • Users can create their own testing templates and store their own, sample specific specifications.
  • Any customer templates & specifications will only be applied to their samples.
  • Your team can have direct access to the results as they are published and historical data acquisition means no more lost data.

Metallography is a vast collection of chemical solutions and blends designed to reveal the structure of manufactured metals and alloys. These solutions and blends are manufactured for use on their own or in combination with other solutions. These 'etchants' as they are collectively known, are used in the automotive & aerospace industries, nuclear & shipbuilding construction, forensics, research & development, ceramics & glass innovations, in fact any industry that needs to deoxidise, desmut or chemically clean surfaces for bonding.

EtchantsUK is our website dedicated solely to the edification of metallographers and the supply of specialty chemicals to enhance their skills. Query our database by metal, metal type, etchant type and indicated use.

Registering as a customer of Waterfall & O'Brien is free and without obligation, by registering one or more users in your organisation you can benefit from;

  • Automated quotation, shipping and payment strategies to share amongst your team.
  • Access to contract management and project management strategies including autonomous messaging and cost analysis.
  • Customer support activities to manage change control and out of specification results.
  • Clients can create their own product portfolio, build and distribute their own product mix.
  • Your team can have direct access to the contracts, projects and products so no more lost data.

Registering as a customer of Waterfall & O'Brien is free and without obligation, by registering one or more users in your organisation you can benefit from;

  • Automated quotation, shipping and payment strategies to share amongst your team.
  • Access to contract management and project management strategies including autonomous messaging and cost analysis.
  • Customer support activities to manage change control and out of specification results.
  • Clients can create their own product portfolio, build and distribute their own product mix.
  • Your team can have direct access to the contracts, projects and products so no more lost data.